Everyone who teaches on Matchspace must demonstrate high levels of expertise, a passion for teaching, and the ability to connect with students. Every lesson or course submitted to Matchspace is reviewed to make sure it meets these three quality standards: expertise, passion for teaching, and connection. Once published, a lesson must continue upholding these standards to ensure that it meets students’ expectations. Learn more about the qualification requirements for teachers here.

If you don’t have a Matchspace account yet, go to Matchspace and click ‘Sign Up’. You can sign up using your email address, Facebook account, or Google account. Signing up and creating a Matchspace account is free.

When you book a lesson on Matchspace, you’re committing to take a lesson with a teacher, at the teacher’s home, at a studio or at your own home. Each teacher has their own teaching philosophy, schedule preferences, educational background and practical experience. Read through their profiles or apply search filters to find the right teacher and lesson for your needs and preferences. If you’re unsure about what musical instrument would suit you best, take our test to find out. Most teachers offer free trial lessons, so you can try out how their teaching works for you before committing to more lessons. You can book single or recurring lessons. Some teachers also offer courses that consist of a predefined number of lessons.

1. Complete your profile

Complete your profile before you request a lesson with a teacher, so they know a little bit about you when they confirm. Your profile should include information about your interest in playing music, your level and what you want to learn.

2. Find the right teacher and lesson

With teachers in Zurich, Bern, Basel, Lucerne, and Winterthur (more cities to follow), you’ll want to make sure the teacher and lesson you choose meets your needs and preferences. 

When searching for a teacher or lesson, you can search courses using the search bar or enter specific search criteria to filter courses that meet your needs. Read teachers’ profiles and lesson descriptions and students’ reviews to see if it’s the right fit for you.

3. Book it!

You’ve found the perfect teacher and lesson, and now it’s time to make it official. You can book single lessons as you go, or book recurring lessons for as many weeks out as available to secure your preferred day and time.

Paying through Matchspace guarantees secure payment from students to teachers, protects our students and teachers against short-term cancellations, scams, makes students eligible for refunds, helps us to maintain our services and provide customer support for students and teachers. 

Don’t send them money and let us know. We’ll never ask you to pay for anything outside of our site, through email, or through a third-party booker. If you paid for your lesson outside of Matchspace (for example, a wire or bank transfer), you may have paid for a fraudulent booking. To get help, let us know immediately.

Report requests for offsite payment

If a Matchspace teacher on the Matchspace site asks you to pay off site or through another company, report it to us. 

You won’t receive a paper or PDF invoice from a teacher or Matchspace asking you for payment. If a teacher uses any of these terms, report them: direct payment, cash payment, or wire transfer.

To report an email

If you receive an email from anyone (including an automated@matchspace.com or any other username@matchspace.com email address) asking you to pay or accept payment offsite, let us know immediately.

Types of scams

Always examine emails claiming to be from Matchspace carefully. Never share your email address with anyone outside the Matchspace platform.

Examples of common scams include:

• Advance Fee Scam: Advance Fee Scam: Someone offers to pay you, or give you something, if you pay through a service outside Matchspace.
• Phishing Scam: Someone sends an email or link that looks like it’s from Matchspace or another trusted site. These messages are designed to trick you into providing confidential information such as passwords or other email addresses. Phishing messages may contain malware, which is malicious software that gains access to your computer to gather your personal information, including passwords.
• Overpayment Scam: Someone offers to pay a teacher more than the price of the lesson, and then asks the teacher to give them cash to cover the difference.
• Third-Party Booking Scam: Someone offers to reserve and pay for a Matchspace listing through their third-party website or service, often claiming to have a Matchspace coupon or discount. These reservations are typically paid for using stolen credit cards

Note: Any bookings that are made outside of Matchspace violate our Terms of Use. If we identify that a booking was made through a third-party service, we may cancel the booking and deactivate both the teacher’s and student’s account.

If you need to make a change to a confirmed lesson, you can submit a reschedule request to your teacher.

To reschedule a lesson:

1. In the Matchspace app, go to Appointments and choose your lesson.
2. Tap Edit Appointment and select Reschedule.
3. Tap on New Date and select the date you want to reschedule for (only available slots will be visible).
4. Select action to perform when the other party rejects the change.
5. Tap on Finalize Request to inform the teacher about your reschedule request. 

If your lesson is cancelled by your teacher, we’ll automatically give you a full refund. You’ll receive an email confirming the full refund with a link to check on the status. You can always contact us if you need further help.

There are two opportunities to earn coupons:

• Invite a friend: You earn coupons when the friend you invited books a lesson.
• Refer a teacher: You earn coupons when your referral signs up as a teacher. 

Your invited friend or referred teacher will also receive a coupon that can be redeemed against any future lesson booking. To earn coupons, send a referral link to your friends or teachers to join Matchspace. You find the referral links in the main menu of our Matchspace App (‘Invite Friends’ and ‘Refer a Teacher’). Your coupons will show up automatically on the checkout page of any future lesson booking.

For more questions visit our Help Center. If you have a question that we have not yet answered, write to us.